Privacy Policy

At Orchly ("we," "our," or "us"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services (collectively, the "Service").

1. Information We Collect

1.1 Information You Provide

We collect information that you provide directly to us, including:

• Account Information: Name, email address, company name, and password when you create an account
• Payment Information: Billing address, payment card details (processed securely through third-party payment processors)
• Profile Information: Profile picture, job title, and other information you choose to provide
• Content: Website URLs, content, keywords, and other data you submit through our Service
• Communications: Information you provide when contacting our support team or participating in surveys

1.2 Information We Collect Automatically

When you use our Service, we automatically collect certain information, including:

• Usage Data: Pages visited, features used, time spent, and actions taken within the Service
• Device Information: IP address, browser type, operating system, device identifiers, and mobile network information
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to track activity and store preferences
• Log Data: Server logs, including access times, pages viewed, and error messages

1.3 Information from Third Parties

We may receive information about you from third-party services, including:

• Social media platforms when you connect your account
• Analytics providers and advertising partners
• Payment processors for transaction information
• Public databases and data providers for business information

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Service
• Process transactions and send related information
• Send technical notices, updates, security alerts, and support messages
• Respond to your comments, questions, and requests
• Monitor and analyze trends, usage, and activities
• Detect, prevent, and address technical issues and fraudulent activity
• Personalize and improve your experience
• Send marketing communications (with your consent)
• Comply with legal obligations and enforce our terms

3. How We Share Your Information

3.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, including:

• Payment processing
• Cloud hosting and data storage
• Analytics and performance monitoring
• Customer support tools
• Email delivery services

3.2 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

3.3 Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities.

3.4 With Your Consent

We may share your information with your consent or at your direction.

4. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication
• Secure data centers and infrastructure

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Opt-Out: Unsubscribe from marketing communications
• Cookies: Manage cookie preferences through your browser settings

To exercise these rights, please contact us at hello@orchly.ai.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze how you use our Service
• Provide personalized content and advertisements
• Improve our Service and user experience

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our Service.

7. Data Retention

We retain your information for as long as necessary to:

• Provide our Service to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records

When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal or business purposes.

8. Children's Privacy

Our Service is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We take appropriate measures to ensure your information receives adequate protection.

10. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information we collect, use, and disclose
• The right to delete your personal information
• The right to opt-out of the sale of personal information (we do not sell personal information)
• The right to non-discrimination for exercising your privacy rights

11. European Privacy Rights

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including:

• The right to access, rectify, or erase your personal data
• The right to restrict or object to processing
• The right to data portability
• The right to withdraw consent at any time
• The right to lodge a complaint with a supervisory authority

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

13. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Email: hello@orchly.ai